Reference

What Our Legal Terms Cover

Your account, your wallet and every table you open sit under one written set of rules, and we keep those rules in plain English rather than court phrasing.

Account termsWallet name checksFair-play rulesRegion eligibility
55rr3 What Our Legal Terms Cover
POLICY CONTACT

How to Reach Us About a Rule

Policy questions should reach a person, not a queue. Live chat inside your account is the first place to go, because the agent sees your wallet history and can say which rule applies before you send anything. For disputes, failed verification or a request to change what we hold, put it in writing to our support email so there is a dated record you can point back to.

Live Chat Inside Your Account Open chat from the dashboard and the agent pulls up your account view straight away. Useful for rule questions, wallet name mismatches and anything that needs clearing before your next payment.
Written Disputes by Email Send the details to our support email and keep the thread. Written complaints get a dated reference, which matters if you later need to show your bank or wallet provider what was decided.
Wallet Verification Desk Name mismatches on bKash, Nagad or Rocket payments go to a separate check. Send the wallet statement screenshot the agent asks for and the case moves forward without you reopening the chat.
DATA AND ACCESS

How We Handle Your Account Records

Your records stay tied to the account you opened and to nothing else. Login runs on a one-time code sent to your registered number, so a stolen password on its own will not open the wallet. We keep transaction and verification records for as long as the account is active, and for the period our payment partners and local rules require afterwards. Cookies on this site carry your language and session state. Ask us in writing to correct anything that belongs to you.

Account Security

Each login sends a one-time code to the number on your account, and we ask for a fresh code before a withdrawal leaves. Change your password from account settings if your phone changes hands.

Cookies and Sessions

We use cookies to keep your session open, remember your language and hold your place in the lobby. Clearing them logs you out; it does not touch your wallet balance or your account records.

Record Retention

Transaction logs and wallet verification files stay while the account is open, and for the period our payment partners and local rules require afterwards. We do not hold them any longer than that.

Requests and Corrections

Write from the email on your account and tell us what is wrong or what you want removed. We confirm in writing what changed, and we explain plainly anything we are not allowed to delete.

Questions About Our Legal Terms

What people ask us about the terms usually comes down to access, wallet names and what happens when an account closes. These are the six we answer most often on chat, worded the same way we word them there. If yours is not on the list, ask us directly and keep our written reply.

It depends on your local law and eligible regions. We accept sign-ups only from places where our products are permitted, so if casino play is blocked where you live, that part of the lobby stays closed to you.

We match the name on your bKash, Nagad or Rocket wallet against the name on the account. If they differ, we ask for a statement screenshot or photo ID before any money moves.

Yes — one rulebook runs across slots, crash games, live tables and the sportsbook. Nothing about a cricket or football market changes the account, wallet or verification rules that apply to you.

Write from the email registered on your account and ask for a copy of your account records. We reply in writing, and we will walk through any clause in the terms you find unclear.

Tell us in writing and we lock the account. A balance that is not caught up in an open dispute goes back to the wallet you paid from, once the usual name and wallet check clears.

They can, when a payment rail, a studio or a local requirement shifts. Every revision is dated and posted on this page, so check the date at the top when something reads differently.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.